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Wisenford

Refund & Cancellation Policy

Last updated: 9/1/2026

Effective date: September 2026

Drafting note: This policy was drafted internally to describe Wisenford’s current, no-payment Phase I accurately. It has not yet been reviewed by legal counsel and should be reviewed, alongside the other Wisenford policies, before launch.

1. Current Phase: No Payments

At the Phase I launch of Wisenford, the website does not process payments for paid educational programs, courses, or subscriptions.

Accordingly, at this time:

  • no subscription payment is required to use the Phase I website experience;
  • no recurring billing is operated through the website;
  • no paid course purchase is made through the website; and
  • as a result, there is currently nothing to refund or cancel, because no payment has been collected.

This Refund & Cancellation Policy will be updated, and republished with a new “Last updated” date, before Wisenford introduces any paid service.

2. When Paid Services Are Introduced

If and when Wisenford introduces paid programs, courses, or subscriptions, Wisenford will publish, before or at the point payment is requested:

  • the applicable price and currency;
  • the payment method and billing cycle, where relevant;
  • the cancellation process and any notice period;
  • the conditions under which a refund may be available, including any deadlines; and
  • how a learner can request a cancellation or refund.

Those terms will apply going forward and will be referenced from the Terms of Service.

3. Free Assessments and Introductory Services

Some Wisenford features, such as the placement assessment, may be offered free of charge. Because no payment is collected for these features, no refund applies to them.

4. Questions About This Policy

If you have questions about this Refund & Cancellation Policy, or about the no-payment status of the current Phase I website, please contact:

[PRIVACY EMAIL]

5. Relationship With Other Wisenford Policies

This Refund & Cancellation Policy should be read together with Wisenford’s Terms of Service and Privacy Policy.

6. Changes to This Policy

Wisenford may update this Refund & Cancellation Policy from time to time, in particular when paid services are introduced or changed. When we make changes, we will update the “Last updated” date at the beginning of this page.