Carlos Santos
Master's in Applied Linguistics, TEFL
- Academic English
- Professional English
11 years of teaching
Wisenford Programs
Client Communication Skills
Handle every situation with grace
Master client-facing communication to build lasting business relationships.
From $219
Live Online Recorded (On-Demand)
Focus: Client-facing communication, relationships
Choose your format
Live Online
Group
Live Online, Group
Live group classes with up to 6 learners worldwide.
- Schedule
- Mon, Wed, Fri 8-9 AM UTC
- Start dates
- Oct 19, 2026, Nov 16, 2026
- Duration
- 6 weeks
- Class size
- Up to 6
- Teacher
- Maria Garcia
$549 Enroll
1-on-1
Live Online, 1-on-1
Private lessons at times you choose.
- Schedule
- Flexible: you choose your times
- Package
- 12 × 60 min, Use within 10 weeks
- Availability
- Daily 8 AM-10 PM UTC
- Class size
- Private
- Choose your teacher
- Maria Garcia, Carlos Santos, James Wilson
$1,369 Enroll
Recorded (On-Demand)
Self-guided
Recorded, Self-guided
Pre-recorded lessons at your own pace.
- Recorded content
- 20 hours
- Access
- 6 months
$219 Enroll
Learning outcomes
- Establish professional client communication
- Understand and address client needs
- Solve client problems professionally
- Build client trust and loyalty
- Develop long-term client relationships
- Achieve client relationship excellence
What's included
- Professional client communication
- Client needs understanding
- Problem-solving excellence
- Trust-building strategies
- Relationship maintenance
- Client satisfaction excellence
Curriculum
Module 1 — Client Communication Basics
Establish professional client communication.
- Professional, responsive communication
Module 2 — Understanding Client Needs
Understand and clarify client needs.
- Listening, clarifying requirements
Module 3 — Problem Solving
Address client concerns professionally.
- Addressing concerns, proposing solutions
Module 4 — Building Trust
Build client trust through reliability.
- Reliability, consistency, follow-through
Module 5 — Long-Term Relationships
Build long-term, profitable client relationships.
- Loyalty, repeat business, satisfaction
Frequently asked questions
Everything you need to know about the product and billing.
What industries use client communication most?
Consulting, sales, service industries, and any business dependent on client relationships.
How much roleplay practice?
Extensive scenarios covering common client situations, problems, and relationship-building.
Are difficult clients covered?
Yes. We specifically prepare you for challenging client situations and conflict resolution.
Will this improve sales?
Yes. Learners often report improved client satisfaction and increased business through better communication.
Meet your teachers
James Wilson
Cambridge DELTA, IELTS examiner
- IELTS
- Academic English
- Professional English
13 years of teaching
Maria Garcia
CELTA, Oxford ESOL Diploma
- Professional English
- Speaking
- Business English
9 years of teaching