David Chen
CELTA, MBA in Technology
- Professional English
- Business English
- Speaking
9 years of teaching
Wisenford Programs
Customer Service Excellence
Turn interactions into loyalty
Master customer service English to build loyalty and satisfaction.
From $199
Live Online Recorded (On-Demand)
Focus: Customer service, loyalty-building
Choose your format
Live Online
Group
Live Online, Group
Live group classes with up to 6 learners worldwide.
- Schedule
- Mon, Thu 6-7:30 PM UTC
- Start dates
- Oct 12, 2026, Nov 9, 2026
- Duration
- 6 weeks
- Class size
- Up to 6
- Teacher
- James Wilson
$499 Enroll
1-on-1
Live Online, 1-on-1
Private lessons at times you choose.
- Schedule
- Flexible: you choose your times
- Package
- 12 × 60 min, Use within 10 weeks
- Availability
- Daily 8 AM-10 PM UTC
- Class size
- Private
- Choose your teacher
- James Wilson, David Chen, Sophie Martin
$1,249 Enroll
Recorded (On-Demand)
Self-guided
Recorded, Self-guided
Pre-recorded lessons at your own pace.
- Recorded content
- 20 hours
- Access
- 6 months
$199 Enroll
Learning outcomes
- Provide excellent customer service in English
- Resolve customer issues professionally
- Build customer loyalty and retention
- Communicate with empathy and understanding
- Handle customer feedback professionally
- Achieve customer service excellence
What's included
- Customer service fundamentals
- Issue resolution strategies
- Loyalty-building techniques
- Empathy communication
- Feedback response skills
- Customer satisfaction excellence
Curriculum
Module 1 — Customer Service Basics
Master customer service fundamentals.
- Politeness, patience, professionalism
Module 2 — Problem Resolution
Resolve customer issues professionally.
- Solving issues, de-escalation
Module 3 — Building Loyalty
Build customer loyalty and retention.
- Exceeding expectations, retention
Module 4 — Empathy Communication
Communicate with empathy and understanding.
- Understanding, validating, helping
Module 5 — Feedback Handling
Handle customer feedback professionally.
- Receiving, responding to feedback
Frequently asked questions
Everything you need to know about the product and billing.
Is this only for customer service roles?
No. Anyone interacting with clients or customers can benefit from customer service excellence.
How do I handle difficult customers?
We teach de-escalation, empathy, and problem-solving specifically for challenging situations.
Are call scripts included?
Yes, but we emphasize natural communication over scripts for genuine customer connections.
Will this improve my customer satisfaction ratings?
Yes. Most learners see improved satisfaction scores after applying these communication skills.
Meet your teachers
James Wilson
Cambridge DELTA, IELTS examiner
- IELTS
- Academic English
- Professional English
13 years of teaching
Sophie Martin
DELTA, University lecturer
- Communication
- Professional English
- Speaking
10 years of teaching